Guarantee Registration Form
Product Care
To get the best use of your product and to protect your guarantee, please follow the product care recommendations detailed on the packaging or instructions
Australia Warranty Information - Please Read If Purchasing Your Goods in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any voluntary warranty provided by us is in addition to, and does not exclude, restrict or replace, your rights under the Australian Consumer Law.
The voluntary warranty period varies by product and brand. If a voluntary warranty applies to your product, the applicable voluntary warranty period is expressly stated on the product packaging or accompanying warranty documentation. That period is the period within which a defect must appear for you to be entitled to claim under the voluntary warranty.
How to make a claim under our voluntary warranty
To make a claim under our voluntary warranty, you must contact Lifetime Brands Australia Pty Ltd using the contact details below. You may be required to return the product to the place of sale and provide proof of purchase.
If you make a valid claim under our voluntary warranty, we will repair or replace the defective product or provide a refund in accordance with the applicable voluntary warranty.
For a valid claim under our voluntary warranty, we will bear the reasonable costs of making the claim, including reasonable postage and packaging costs. To obtain reimbursement, please provide a receipt or other reasonable evidence of those costs.
The benefits provided by our voluntary warranty are in addition to, and do not limit, your other rights and remedies under the Australian Consumer Law.
Warranty Contact Details
Lifetime Brands Australia Pty Ltd
Mail Box 203, Level 2, 25 Ryde Road
Pymble NSW 2073
Telephone: +61 (0)2 9060 3742
Email: customercareanz@lifetimebrands.com
Claims or correspondence relating to the voluntary warranty may be sent to the address above. Please contact us using the details above if you have any queries or issues relating to your product, voluntary warranty or consumer rights.
Warranty Periods by Brand/Product Type
At Lifetime Brands, we distribute a number of brands and products which have specific warranty periods.
All products are guaranteed against faulty workmanship for a period of two years. Some items may have longer guarantee periods - please refer to the packaging for the specific period for your particular item. Accidental breakage, poor care, damage from misuse or dismantling your products (unless specified in specific care and use documents) will invalidate the guarantee.
From time to time, we may request you return the item(s) for inspection by our Quality team. If the item is deemed not to meet the criteria covered by our guarantees, we will return the item to you as it was received and will therefore not replace under any of our guarantees.
Our manufacturer guarantee does not give the option of a refund. Any refund request would need to be requested with the original retailer of purchase.