Cook Serve Enjoy Guarantee

 

Here at Cook Serve Enjoy we offer a minimum 2 YEAR guarantee on ALL of our products as we want you to feel 100% confident in your purchase. This overides any shorter guarantee periods that may be detailed on the packaging. Any products with a longer guarantee period, inline with the product detail page information, purchased from Cook Serve Enjoy will be honoured.

 


Product Care

 

To get the best use of your product and to protect your guarantee, please follow the product care recommendations detailed on the packaging or instructions

 


Claiming Your Guarantee

 

The guarantee covers faulty workmanship and/or materials when the product is used in normal domestic conditions and in accordance with the care and use instructions provided.

 

If an individual item within a set is faulty, we will replace the specific item, not the entire set.

 

The guarantee applies from the date of purchase of the original owner and applies to the original purchaser only.

 

The following are excluded from the guarantee:

• Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.

• Scratches, stains, discolouration, corrosion or damage to the interior or exterior of the product from overheating, dishwasher use, or other misuse.

• Consequential damage is expressly excluded from this guarantee.

 

The guarantee does not affect your statutory rights.

 

If your claim is approved the guarantee period continues (does not restart).

 

To make a claim, please complete the below form. It is essential you have retained your proof of purchase such as reciept or order number.

 

 


Guarantee Request Form

NAME*
EMAIL*
Value is required
ORDER NUMBER
PRODUCT CLAIMING FOR
DETAILS OF FAULT/DAMAGE
Thank you!