Terms & Conditions

Our terms & conditions explained

 

“Skip the boring stuff – I want to start shopping!”

 

We know lengthy legal documents can be daunting. But like any online retailer, we need you to understand and agree to our terms and conditions before you use our website.

This is important, because our terms and conditions set out crucial agreements that protect you – and us – if something doesn’t go to plan.

To make things a little easier, we’ve summed up some of the most important points below.

We still need you to read the full version, but we hope this summary will help guide you through the legal jargon.

 

- WHO WE ARE: Any references you see to ‘Cook Serve Enjoy’ or ‘CookServeEnjoy.com’, as well as terms like ‘we’, ‘us’ and ‘our’, refer to Cook Serve Enjoy, which is a trading name of Lifetime Brands Europe Limited.

 

- OUR SERVICE: We offer the website CookServeEnjoy.com as our service. By visiting our website or purchasing something from us, you engage in this service and agree to be bound by our terms and conditions.

 

- WHAT WE ASK OF YOU: By agreeing to our terms, you’re stating that you are at least the age of majority (18 years old in the UK). You’re agreeing that you won’t use our service to do anything illegal or prohibited, you won’t copy or sell any information from our website without our permission, and that you won’t transmit any computer viruses or malicious code that could harm our website. In addition, you’re stating that any information you provide to us (like email addresses and credit card details) is accurate and complete, so we’re able to provide our service and get orders to you without problems.

 

- WHAT WE CAN DO: We can refuse to provide our service to you for any reason and at any time. We can also cancel orders for products or portions of orders in certain circumstances. These rights are set out in more detail in clause 16 of these Terms & Conditions. We can also change product prices and change or discontinue products or features without letting you know in advance.

 

-  WHAT YOU CAN DO: You can end your requirement for our service for any reason and at any time. You can also cancel orders for products or portions of orders in certain circumstances. These rights are set out in more detail in clause 16 of these Terms & Conditions.

 

- ACCURACY OF INFORMATION: Though we work hard to ensure our website is as accurate as possible, we take no responsibility for incorrect, incomplete, or out-of-date information. This includes things like product descriptions, the colour of a product, and any advice or recipes. It is your responsibility to make sure the information is correct before you make a purchase or follow any advice.

 

- THIRD-PARTY TOOLS AND LINKS: We may sometimes provide access to tools or link to websites made by other businesses or people. We provide these ‘as is’, and take no responsibility if something goes wrong. It is your responsibility to decide whether to use these tools or follow these links, and to use them appropriately. It’s also your responsibility to agree to any terms and conditions laid out by the third party.

 

- POSTING COMMENTS AND FEEDBACK: When you post comments, you must not pretend to be someone else (for example, by using a false email address), and must ensure your comments are not obscene, unlawful, libellous, or in breach of copyright or trademarks. You agree that we can use, edit and translate your comments at our discretion and use them anywhere we like. You also agree that we can delete comments that we deem to be in breach of our terms.

 

Terms & Conditions

OVERVIEW

This website is operated by Cook Serve Enjoy a trading name of Lifetime Brands Europe Limited, a registered company in England with registration number 03411690. Throughout the site, the terms “we”, “CookServeEnjoy.com, “us” and “our” refer to Cook Serve Enjoy.

 

Cook Serve Enjoy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

 

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Nothing in these Terms & Conditions affect your Statutory Rights.

 

1.0 ONLINE STORE TERMS

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your place of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

2.0 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

3.0 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

4.0 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

5.0 - PRODUCTS AND ORDERS

Certain products may be available exclusively online through the website.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations..

6.0 – ORDERS, ACCURACY OF BILLING AND ACCOUNT INFORMATION

Where you place an order with us for a product, our acceptance of your order will take place when we email you to confirm your order has been processed, at which point a contract for the supply of any products contained in your order which we have agreed to supply will come into existence between you and us.

We reserve the right to decline any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Where we accept an order you place with us we will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Where we accept an order you place with us, you must pay for the products concerned before we despatch them.

Details of the warranty we provide for products you purchase is set out in our Returns Policy.

 

7.0 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

 

8.0 - THIRD-PARTY LINKS

Certain content, products and services available via our website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

9.0 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example competition entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

10.0 – REGISTRATION & PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

You must be aged 18 years or over and have completed our registration process before you can make purchases from the Website. You must ensure that the personal details which you are required to provide when you register on the Website or at any other time are accurate, current and complete in all respects and you must inform Cook Serve Enjoy immediately of any changes to that information by updating your personal details either on the Website or by contacting our Customer Services Department.

 

By registering your details with us, you agree to receive email communications from us. You may unsubscribe at any time.

 

11.0 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

12.0 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

13.0 - OUR RESPONSIBILITY AND LIMITS ON OUR LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a reasonably foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not reasonably foreseeable.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products we have agreed to supply under an order placed by you which we have accepted.

  • We only provide our Service and supply products for domestic and private use. If you use our Service or any products we supply for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

 

14.0 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Cook Serve Enjoy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

15.0 - SEVERABILITY

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

16.0 – TERMINATION

Services

Your right to end your requirement for Services

You can end your requirement for our Service at any time by notifying us that you no longer wish to use our Service, or when you cease using our site.

Our right to end our commitment to provide Services

We may at any time with or without notice cancel your access or deny you access to our Service (or any part thereof) for any reason.

Our and your obligations and liabilities  incurred prior to the date on which we cancel your access to or you end your requirement for our Service  shall continue after we have cancelled your access to or you have ended your requirement our Service .

Orders for Product

Your rights to cancel orders for products

Where we have accepted an order you place with us for products, you may cancel your order in the following circumstances:

  • where the product you have bought is faulty or misdescribed or we have done something wrong (or as alternative where the product is faulty you may wish to get the product repaired or replaced); or
  • where you exercise your legal right to change your mind and cancel the order within the cooling-off period described below.
  • Under the Consumer Contracts Regulations 2013 you have a legal right to change your mind and cancel your order within 14 days from the date on which you receive the product and to receive a refund. However under our Returns Policy, you may exercise this right to cancel your order and receive a refund within 30 days from the date on which you receive the product. This does not affect your legal rights in relation to faulty or misdescribed products.
  • To cancel your order with us, please let us know by doing one of the following:
    1. Email. Email our customer services team on customerservices@cookserveenjoy.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    2. By post. Simply write to us at the address below, including details of what you bought, when you ordered or received it and your name and address. Cook Serve Enjoy Customer Services, The Hub, Nobel Way, Birmingham, B6 7EU
  • If you cancel an order for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the products by posting them back to us at Cook Serve Enjoy Returns, The Hub, Nobel Way, Birmingham, B6 7EU. Please email us atcustomerservices@cookserveenjoy.com for a returns authorisation number. If you are exercising your right to cancel your order because you have changed your mind you must send off the products to us within 14 days of telling us you wish to cancel your order and you will be responsible for paying the cost of returning the products.
  • Where you cancel an order in circumstances where you are entitled to do so, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make the following deductions from the price if you are exercising your right to cancel the order because you have changed your mind:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

 

Our rights to cancel orders for products

  • We may cancel an order for a product at any time by email to you if:
    1. (a) you do not make any payment to us when it is due;
    2. (b) you fail to comply with these Terms & Conditions in a material respect or do not, within a reasonable time, allow us to deliver the products to you;
    3. (c) the product is unavailable; or
  • in any of the circumstances set out in clause 6 above.
  1. If we cancel an order in the situations set out above we will refund any money you have paid in advance for products we have not provided but without prejudice to any other remedies we may have, we may, where we cancel an order in the circumstances described in (a) or (b) above, deduct or charge you reasonable compensation for the costs or loss we will incur as a result of any failure by you to comply with these Terms & Conditions.

 

 

17.0 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

 

18.0 - GOVERNING LAW

These Terms & Conditions and any separate agreements whereby we provide you Services are governed by English law and you can bring legal proceedings in respect of the Service or products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Service or products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Service or products in either the Northern Irish or the English courts.

 

19.0 - CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

 

20.0 - CONTACT INFORMATION

Questions about the Terms & Conditions should be sent to us at customerservices@CookServeEnjoy.com.