Enjoy a minimum 2 year guarantee
|Type of data||What we collect||Why we need this data|
|Contact information||You name, address, email address and order details||To process orders, run competitions, and send marketing communications to you.|
|Billing information||our billing address and credit and/or debit card details||To process orders|
|Customer service interactions||Interactions with our customer service team online, through apps, or over the telephone||To help us manage your queries, improve our service, and for training and monitoring purposes|
|Your account and preferences||Saved items and shopping preferences||To help make our website work and provide a smooth shopping experience|
|Technical information||Your IP address, operating system, browser and device type||To help analyse how you use our website, learn more about our users, and improve your online experience|
|Your online behaviour||Purchases made and products viewed||To help improve our website and to provide tailored content through email or online advertising|
You can group the data we use under three broad categories – data you give to us, data we collect from you, and data from other sources. Here are a few examples from each of the three categories.
This is the information you provide to us when using our website or contacting us directly. For instance, you fill out forms when creating an account, purchasing products, or signing up to email newsletters. We collect this data because we need it to fulfil orders and communicate with you effectively. You also provide us with data when you email us, post us a letter, or contact us by telephone. For example, you might call up with a query or write a letter of complaint. We would use the information you give to us to help answer your query or address your issue.
This is data that you don’t actively provide to us, but which we collect from you through other means. A lot of this is technical information that your computer transmits, such as your IP address, location, browser type and operating system. This information is publicly available when you access websites and online tools. We might also collect data like this when you contact us. For example, by recording customer service calls for quality and training purposes.
From time to time, we may also collect data about you from third-party sources. An example of when this might happen is if we merge with another company. If the other company has data about you, we might use this so we can continue providing a service to you. Other third parties that might provide data to us include credit reference agencies, retail analytics companies, and consumer insights providers.
We will NEVER sell your data to anyone else. Period. We do, however, share your information with a few trusted third parties to ensure we can get products to you and provide you with a great service. This includes delivery companies, payment service providers and credit reference agencies, as well as some companies that help us tailor our marketing, like marketing agencies and advertising partners. We ONLY do this if a third party needs your information to provide a service to us. And we’ll only share anonymous data that doesn’t identify you, unless they absolutely need your identifying information to complete the service – like when we provide a delivery company with your name and address. We are sometimes also required to share your information to comply with legal or regulatory obligations, or if it’s necessary for legal proceedings.
It’s very important to us that you have ultimate control over your data and what happens to it. You are not obliged to provide any personal data to us, and you can contact us to ask us not to process your data for any reason. However, like any online business, we need to collect some data to continue providing an effective service. So if you withdraw certain data rights, we will not be able to provide a service to you.
You can also:
• Ask us to provide access to your data
• Ask us to provide information about how your data is processed
• Ask us to change the data about you that we have on file, if it’s accurate or incomplete
• Ask us to delete your personal data
• Ask us to stop processing your data
• Ask us not to use your data for automated decision making (like tailored marketing emails)
• Withdraw your consent (for example, by unsubscribing from marketing emails)
If you have a complaint about how we process your data, or how we’ve handled a request from you with regard to your data, please contact us and we’ll look into it as soon as possible. You can also contact the Information Commissioner’s Office, which is the UK’s independent body that deals with information rights.
If you have any questions in relation to this policy, or as to how your personal data is processed by us in general, please contact our customer care team by letter addressed to: Cook Serve Enjoy Lifetime Brands Europe Ltd, The Hub, Nobel Way, Birmingham, B6 7EU, United Kingdom ; by email at email@example.com
This policy sets out how information about you is collected and used by Cook Serve Enjoy strictly in accordance with all current data protection laws, including the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
This policy applies to any personal data that we collect about you when you: Visit one of our websites. Purchase products from us. Contact us (by telephone, email, post or submission of a form on our websites).
Where we use the terms “we” “us” “our” “CookServeEnjoy.com” and “Cook Serve Enjoy” we are specifically referring to Cook Serve Enjoy, a trading name of Lifetime Brands Europe Ltd. For the purpose of the EU2016/679 General Data Protection Regulation (GDPR), the data controller is Lifetime Brands Europe Ltd, The Hub, Nobel Way, Birmingham, B6 7EU, United Kingdom.
The relevant controller above is responsible for your personal data. This policy applies to Cook Serve Enjoy as a whole. This central policy provides information to you about the basis on which Cook Serve Enjoy as a whole collects, uses, stores and shares your information. We will use your personal data fairly, lawfully and in a transparent manner and in accordance with the Data Protection Laws.
We may send you marketing messages by email, SMS, social media and post about ourselves and our products where you have not unsubscribed and where you have purchased similar products or otherwise signed up or consented to receive marketing messages from a brand or entity. You have the right to withdraw your consent to processing of this nature at any time by contacting our customer services team via email firstname.lastname@example.org or by post to Marketing Preferences, Lifetime Brands Europe Ltd, The Hub, Nobel Way, Birmingham, B6 7EU, United Kingdom.
If you have an account with us, make a purchase online with us, enter a competition or respond to a survey with us, we will collect your name and contact details (including address, telephone number, order details, and billing information where products are being purchased). We also collect details of your interactions with us through our customer contact centre, online or via our apps. For example, when you telephone our customer services team, we collect notes of our conversations with you and details of your query. From time to time we may also record your calls for training and monitoring purposes. We also collect information about the purchases that you make, your saved items, shopping preferences, payment information and any complaints or comments that you make. Each time you visit one of our websites, we will also automatically collect information and personal data about your computer for system administration purposes including (where available) your IP address, operating system and browser type. We do this to help us analyse how users interact with the websites (including behaviour patterns and the tracking of visits across multiple devices) to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you are looking at. Please see our cookies policy for further information about what information may be automatically collected when you visit our website. Please note that, from time to time, we will combine personal data that we receive from other sources with personal data you give to us and personal data we collect about you.
We collect some of your information directly from you; either during your visits to our website or through your communications with us and the information that you give to us. We may also obtain some information from third parties, including retail analytics companies, consumer insight companies, credit reference agencies and publicly available sources to assist us with understanding customer demographics and shopper behaviours, or where we merge with or otherwise acquire another business. Information that you give to us You may share personal data about yourself with us by: Filling in forms on our website, including when you purchase products online, submit queries to us, create an account on one of our websites and/or sign up to receive promotional material and newsletters Responding to a survey or entering a competition with us Giving us information about yourself in any communication with us, either by telephone, email, post or otherwise, either in connection with your account, purchases, or to report a complaint or issue. You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfil your order, respond to your queries or provide other services to you. Information that we collect about you We collect personal data about you: When you visit our websites, including details of your visits that include but are not limited to, Internet Protocol (IP) address (used to connect your computer to the internet), MAC addresses, traffic data, location data, your login information, time-zone setting browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access. For more information please see our cookies policy. When you contact us in relation to our products, services, or to raise a complaint, query or issue. In particular, calls to our contact centres may be recorded for training any monitoring purposes from time to time. Information that we receive from other sources We will receive personal data about you from other third parties: In connection with any mergers or acquisitions where we obtain your information from another company. When we work with retail analytics companies, consumer insight companies, credit reference agencies and through our use of information from publicly available sources.
The main purpose for which we use your information is to provide you with the products that you purchase from us and to send you offers and promotions that you might be interested in. In particular, we use your information: To provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates. To take payments for the products that you have purchased and to give refunds or exchanges. To provide Customer Care and support to you. To develop and improve our products and services. To develop and improve our website and set default options for you (such as language and currency) and to ensure that content is presented in the most effective manner. To provide you with information that you request from us or which we feel may interest you. We may send you marketing information by email, SMS or post. This can include information about new products and offers that you may find interesting. To research our customer preferences and trending products. To run surveys and competitions. To notify you about changes to our products.
As a corporate group there are certain laws we need to comply with. In particular, we will need to process your personal information to verify your identity and for fraud and crime prevention purposes. Failure to provide the requisite personal information on sign-up or as you use our websites, may mean we cannot provide our products to you as allowing you to purchase our products means we may be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category
When you enter into a transaction with us, a contract between us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order and receive products from us) we will need to collect and process your personal information. Failure to provide the requisite personal information when signing-up to an account, placing an order, entering payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our products to you. #
We would be unable to provide our products and services without processing your information.
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data does not unreasonably intrude on your privacy.
We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information. However, we do share your information with a number of select third parties to enable us to provide our products and services to you, to send marketing information and to improve our business operations as set out below. Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers and delivery companies. Our trusted service providers, such as marketing agencies, advertising partners, website hosts and other third parties who provide services to help us to tailor our marketing to you. Credit reference agencies, law enforcement and fraud prevention agencies. Companies and Social Media sites approved by you, including companies such as Facebook and Google. We will provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. We will only share your information with third party suppliers where it is necessary for them to provide us with the services we need. We may disclose your information to other companies in connection with any merger, acquisition, in which case we will only disclose your information so far as is necessary. We may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.
We carry out some profiling of you for the purposes of improving and developing our products and services and to help us to tailor our marketing to you. The impact of any automated decision is to ensure you experience the best service possible. We use information that we learn about you such as your gender, preferences, hobbies, interests and purchase history to make sure that the marketing you receive from us and the way our websites are displayed are appropriate and tailored to you.
The information which we collect about you may be transferred outside the United Kingdom. In the event of such transfer, we will ensure that an adequate standard of security is in place by only transferring your personal data to countries deemed to have an adequate level of protection or by using contracts which include provisions approved for use in the United Kingdom which give personal data the same protection it has in the United Kingdom.
Transmission of information via the internet is not and cannot be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may also collect non-personally identifiable information (that is, information that does not specifically identify you), for the purposes of aggregates and statistics.
You have the right to request confirmation that your personal data is being processed, as well as access to your personal data (through us providing a copy) and other information about how we process your personal data.
You have the right to request that we rectify your personal data if it is not accurate or not complete.
You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide products to you, where you withdraw your consent for us to send you marketing information, or where you object to the way we process your personal data. You have the right to ask us to restrict or block the processing of your personal data. You have the right to ask us to restrict or to block the processing of the personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would prefer us to block the processing of your personal data rather than erase your personal data, or where we don’t need to use your personal data for the purpose that we collected it but you may require it to establish, exercise or defend legal claims.
You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.
You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or that we need to continue processing your personal data for the establishment, exercise or defence of legal claims.
You have the right to object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.
You have the right to withdraw your consent where we are relying on it to use your personal data, for example where we are relying on your consent to send you marketing information.
We always give you the choice of whether or not you wish to receive marketing communications from us. By contacting us on email@example.com you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.
Our websites may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies, or for your use of those websites.