Sale of Age Restricted Goods Policy

Age Restricted Items - Certain items available on CookServeEnjoy.com are age-restricted.

Please Note: Recently issued statutory guidance on the Offensive Weapons Act 2019 has tightened restrictions. The guidance means that we have to treat all kitchen and cutlery knives, including table knives, as bladed articles and therefore must sell them according to the appropriate regulations. As of 6th April 2022 all knives, including cutlery knives, will therefore require age verification and will have to be dispatched via an Age Verified Delivery service.

By placing an order for one of these items, you are declaring that you are 18 years of age or over and agree to have your age verified through our third party age checker.

There are a number of measures in place to confirm that a customer is eligible to purchase an age restricted item. An age checker solution works in the background of the checkout to run age verifications against your details.

Our lawful basis under GDPR for processing your information for Age Verification is our legal obligation to ensure that persons purchasing age-restricted items are of the minimum legal age to do so. All data is handled sensitively and securely. Checks are carried out by third party software from which all personal information is removed after the check is carried out. More information can be found in our privacy policy.

 

Delivery by UPS.

All age restricted goods are sent on a UPS Next Working Day service. 

Delivery is free over £20 and £3.95 on orders under £20.

UPS will ask to see a valid photo identification if the recipient appears to be under 25, in line with their UK “Challenge 25” policy upon delivery.

UPS will leave a failed delivery card following any unsuccessful delivery attempt of an age-restricted parcel, the parcel will be reattempted the following day. Alternatively, you can use the information on the failed delivery card to contact UPS to arrange a redelivery.

Photo identification accepted by UPS:

A Passport

A valid driving licence

Government-issued ID

Please note, age-restricted items can't be delivered to a locker or a nominated safe place location.

By placing an order with CookServeEnjoy.com  (part of the Lifetime Brands Europe Ltd), the customer verifies that they are over 18 years of age and are aware of all laws regarding the possession or carrying of the products they are ordering. Lifetime Brands Europe Ltd) shall not be held liable for any infraction of laws by the purchaser.

CookServeEnjoy reserve the right to cancel any order at our discretion.